Listening with Empathy for Better Outcomes

Effective listening can transform any conversation. This Baseline Skill Builder helps you build trust and resolve workplace challenges through active listening and empathy. You’ll be scored on:
Clarifying understanding
Demonstrating empathy
Summarizing key points clearly
Using a four-point rubric, you’ll practice techniques that deepen connections and foster collaboration, improving your overall communication skills.
 
Scenarios
Listening to a colleague express frustration about a workload issue and responding empathetically.
Clarifying a co-worker's concerns about a challenging project and offering support.
Make your own scenario: Create a listening-focused scenario relevant to your work relationships.